We want you to feel good about everything you purchase from Rattle & Thread. If an item doesn't work out, eligible items may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unwashed and unused
- Free from stains, odors, pet hair or other signs of wear
- In its original condition with tags attached
- Accompanied by proof of purchase
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance merchandise
- Personalized or customized items
- Hair accessories and bows
- Bath or personal care products
- Items marked Final Sale
Refunds
Approved returns will be issued as store credit.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless an item arrived damaged or we made an error with your order.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective or incorrect, contact us at rattleandthread@gmail.com within 3 days of delivery and include your order number and photos of the item.
We'll work with you to make it right.
In-Store Returns
Eligible online purchases may also be returned at our Kilmichael storefront during regular business hours. Please bring your order confirmation or other proof of purchase.
Questions?
We're always happy to help. Email us at rattleandthread@gmail.com with any questions about your order, shipping or returns.
Thank you for shopping small and choosing Rattle & Thread for your little ones.